FAQs

Questions Before You Book

How long is a portrait session?
Basic on-location portrait sessions last 45 minutes to an hour, half-day Super Star sessions last up to 4 hours. If you need more time, you can add hours at a rate of $150 per hour.
Do you have props for newborn sessions?
No. Because we’re an on-location photography company, we don’t have a traditional studio, which means we don’t have the space to store props. We’re happy to help you with prop ideas – you might already have great props on-hand and not even know it! You can also pick up many amazing props at yard sales and online.

Questions After Your Session or Event

When will I receive my photos?
Most galleries will be delivered within one business day! Some larger portrait sessions and events may take up to seven business days. It’s important to note that these are estimations of delivery times, and not guarantees, as there are many factors which might affect turn around times, including how many different galleries we’re working on at the time, holidays, illnesses and more.

Pricing and Payment

Do you offer any specials or discounts?
Sure do! First off, because we love our long-term clients, every repeat client gets 10% off every single booking you make with us. Next, we love and appreciate the emergency service teams out there helping and protecting all of us, so we offer 10% off for any military (active duty or retired), police, EMTs, fire or rescue. Finally, if you are a teacher in a K-12 public school, we love the work you do, too! Please take 10% off your bookings, as well.

It’s important to note that we need you to mention the discount when you first book (you too, regulars!) and you’ll need to share your credentials with us for verification purposes.

How do I make payment to reserve my date or session?
Your payment options:

  1. You can make a cash or check payment in-person. Cash is preferred.
  2. You can call and make payment with credit card over the phone.
  3. We can email you an invoice and you can pay with credit card online.
  4. You can make a direct payment through various mobile apps.

Free or Reduced-Cost Portrait Sessions for Deserving Families

Do I qualify for free or reduced cost photography?
Many people are barely surviving, and the idea of paying for a custom portrait session is something struggling families don’t even consider. But I’ve been there, so I started this program to help deserving people get great photos of their families that they can treasure for life.

If you’re an individual or family and can demonstrate that you’re receiving government or non-profit assistance, I’d love to give you free photography! I do require you to verify your circumstances through paperwork or other means, but all information is kept completely private. And maybe you’re not receiving assistance, maybe you work two jobs and are still barely making ends meet – reach out, and let’s talk.

I understand that sharing with me that you’re on government assistance or struggling can be embarrassing, but please don’t let that stop you from asking. I’ve been on food stamps more than once, and I grew up incredibly poor – it’s likely that I’ve felt many or all of the same things you’re feeling. Just come get this photography! 🙂

Also, If you’re a non-profit organization who helps low-income individuals or families, or youth of any kind, please let me know about your needs!

A couple of things that are important to consider:

  1. I’d love to give every deserving person or organization who contacts me free or reduced-cost photography, but this has to be a limited offer – I’m just one man, and I still need to survive myself, so I sometimes need to turn down requests for free or reduced photography in order to take a paid gig. I do make a serious effort to accommodate every request I can, though!
  2. I know it’s a hassle, but my verification process is necessary because there are occasionally people who try to take advantage of my offer to help so they can get cheap or free photography, in spite of the fact that they could afford my regular fees. Don’t worry, the process is super simple.
What are the steps to qualify for free or reduced-price photography?
One of several ways:

1. A person or head of household provides us documentation that shows they are currently on government assistance (CALFRESH, CalWorks, WIC, etc). Documents and private information are never stored – they’re viewed for verification, then returned to the client or secure-deleted from my hard drive. Any  paperwork submitted must be official county letterhead and must clearly show either the individual or head of household is actively receiving social benefits. A valid California ID will also be required.

2. A caseworker or case manager from a reputable agency provides verification that a person or family is in need.

3. A C-level executive from a partner non-profit provides verification that a person or family is in need.

For organizations, the process is less stringent and requires only that I feel that their mission, efforts or the demographic they serve is deserving of the assistance.

I'd love to help a deserving person or group get beautiful photography. How can I get involved?
So glad to hear that! Thank you for your generosity! You can become involved in several ways:

1. You can donate the full cost of a portrait session, or you can donate the cost of X number of hours of event coverage. 100% of this money will be used to cover the fee of a portrait session or event photography for a deserving individual or family. Your donation is a tax write-off!

2. You can pay any amount over and above the fee for your own session or event, and that amount will be donated to our “Pay It Forward” fund. Whenever this fund accrues enough money, it will be used to cover a family portrait session, a community youth event or similar. You can add any amount you choose – $5, $20, $50 and $100 are common amounts, but you’re welcome to donate more!

3. You can spread the word about our “Pay It Forward” photography fund! Definitely tell friends and family, but if you happen to know someone in a position of social or business influence, that’s the person we’d like you to reach out to the most! Social influencers (bloggers, Instagram personalities, Youtubers, newspaper or news channel staff, etc), directors or managers who control philanthropic budgets, or anyone you think has a great network to reach out to. Let them know about what we’re trying to do, and feel free to give them my contact information.

If you give some portrait sessions away for free, why should we donate to cover costs?
Fair question! The reason is because I’m just one man, and while I love helping out wherever I can, I still need to earn a living. I don’t need to earn vast amounts of money, but I do need to earn enough to live comfortably and continue to run the program, reaching as many people as I can.

I’m financially able to donate photography a couple times a month, at my own expense. But it’s important to remember that even though it doesn’t cost me anything to create the actual photographs, each time I do a free portrait session or give free event coverage, there are additional costs that add up over time – gas money, vehicle maintenance, consumables, etc. Donations from people like you help defray those costs, making it possible for me to help many more people and organizations than I’d be able to help on my own.

Also, I track exactly what’s donated, who donates it and where it’s spent, and those financials are always available for viewing on request.